Published in Journal of Industrial Engineering and Robotics, Volume 4, Number 1
Written by IOANA Elena Gabriela
Scientific coordinators: Irina SEVERIN

In an ever-changing world, organizations need strong leadership and precise strategic direction. In order to meet the leaders of organizations, a practical and pragmatic tool has been developed that allows the organization to obtain an overview of the level of excellence and efforts needed to improve. The EFQM Excellence Award was created in 1988 by the big companies in Europe to raise their quality compared to competing Japanese and American companies. The model is based on customer and employee satisfaction and the impact on society is achieved through leadership that stimulates the company's policy and strategy. While ISO lists verifiable requirements of a particular entity, the EFQM model involves measuring the degree of progress of a company. [1] I chose to analyze the company TÜV AUSTRIA with the help of the EFQM model, because it gives a broader focus, compared to other evaluation tools, on the satisfaction of all stakeholders (internal / external partners, employees, society) to determine the strengths and areas of improvement, internal self-assessment and, therefore, the involvement of all factors in supporting quality policy.

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