Published in Journal of Industrial Engineering and Robotics, Volume 7, Number 3
Written by CAZAN Mădălina Violeta
Scientific coordinators: Prof. Pr. Ing. Irina SEVERIN

The quality improvement plan is part of the operational plans but is also based on the internal quality assessment strategy. The main goal of self-assessment is to improve quality. It should be accompanied by planning for improvement, strengthen strengths’ areas and implement other necessary changes identified in the self-assessment process. The EFQM Excellence model, used in this research for the self-evaluation of the integrated management system in an educational services organization, aims to identify strengths and areas of improvement. Using EFQM criteria and applying Deming’s cycle, we were able to identify areas that need to be prioritized in the future so that the organization can improve its results.

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