Published in Journal of Industrial Engineering and Robotics, Volume 7, Number 3
Written by HAIMANA Diana-Monica
Scientific coordinators: Prof. Dr. Eng. Irina SEVERIN

La Stejar Romania is a company providing services in business information, debt management, and online services. The EFQM self-assessment is an important tool for the organization to identify areas for improvement and develop an action plan. The EFQM methodology involves criteria and sub-criteria that cover all important aspects of an organization's activities. La Stejar Romania underwent an evaluation based on objective evidence and systematic implementation, identifying areas for improvement. Lessons learned include involving people from all departments, prioritizing areas with the greatest impact, and the need for active involvement of top-level management. The self-evaluation process is a continuous one that needs periodic review and updates.

[Read full article] [Citation]