Published in Journal of Industrial Engineering and Robotics, Volume 3, Number 1
Written by DIACONU (VOICU) Carmen Maria
Scientific coordinators: Andrei DIMITRESCU

Achieving the organization's policy and objectives is only possible through a strategy leadership with a system management approach according to SR EN ISO 9001: 2008 reference to the concept of Total Quality based on motivation, ie involving people at all levels of leadership and execution. Quality is an essential part of products and services. According to ISO Standard 8402, quality is defined as: "Quality is the set of characteristics of an entity, which gives it the ability to meet expressed and implied needs." The Quality Management System at Dacia was first certified in 1998, in accordance with ISO 9001, 1994. The same standard was achieved in 2001 with recertification. Quality policy refers to the quality guidelines and intentions of an organization as formally formulated by management.DACIA's quality policy aims at: "Full customer satisfaction, offering products that meet its requirements and needs in terms of: performance, quality, reliability, services.

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